Making an adjustment for losses

Mr. G P Snow 8 Route du Sud Grasse France Dear Mr. Snow, Thank you for your letter of 1 October regarding the loss of part of your consignment of household goods. The two staff members responsible for the move have admitted that the van was left unattended and open for an hour during unloading. They suspect that pilferage occurred during this period. Would you please send a complete inventory of the missing goods and their value. You should inform the police at your end of the loss. For our part, we will contact our insurance company. They cover all goods in our charge and we have an all-risks policy on your goods. We will get this matter resolved as soon as possible and hope to compensate you for your loss in the near future. Our sincerest apologies for the inconvenience. Yours sincerely,		Useful phrases Line 4 . . . pilferage occurred during this period. Line 6 Would you please send a complete inventory of the missing goods and their value. Line 7 You should inform the police at your end of the loss. Line 10 We will get this matter resolved as soon as possible and hope to compensate you for your loss in the near future. Notes Para. 1 Identify the reference. Para. 2 Explain what you think has happened Para. 3 Advise the client what to do. Para. 4 Say what you are going to do. Para. 5 Assure the client that you will resolve the matter. Para. 6 Offer your apologies.
Comments The company acknowledges that it is probably responsible for the losses. It gives advice and promise the client to compensate.	Alternative phrases Line 1      We are in receipt of your letter . . . Line 3      ... that they left the van unattended . Line 4      ... that the goods were stolen ... Lines 6     ... send a list. . . Line 10    We will resolve this matter . . .