Requesting adjustment of an order

Sweda Engineers 6 Holm Street Stockholm Sweden Dear Sirs, Thank you for the shipment of our order no. 3737 of diesel engine parts. I am afraid, however, that 20 fuel injectors were omitted from the consignment. These-parts are vital to an order we are currently working on. We would be very grateful if you would airfreight them to us immediately. We look forward to hearing from you shortly. Yours faithfully,		Useful phrases Line 2 I am afraid, however, that . . . were omitted from the consignment. Line 3 These parts are vital to an order we are currently working on. Line 5 We look forward to hearing from you shortly. Notes Para. 1 Identify the order. Para. 2 State the problem. Para. 3 Ask for immediate delivery, giving your reason. Para. 4 Urge a prompt reply.
Comments The letter makes clear what has gone wrong. It specifies airfreight in view of the urgency of the order.	Alternative phrases Line 1 Many thanks for . . . Line 2 I regret to say, however, that you omitted 20 fuel injectors . . . Line 3 We require these parts urgently for . . . Line 3 Would you please airfreight them . . .