Wrong order shipped

J Singh &l Company 4 Sabagh Street Abu Dhabi UAE Dear Sirs, Thank you for your letter of 20 May regarding your order no. 645. We are sorry to learn that there was a mix-up in your order. We are now sending the consignment to you by airfreight. It should be with you within a week. The necessary documentation will be sent under separate cover. Please hold the goods which were wrongly shipped for collection. We offer our sincere apologies for the delay. Should you have any further problems, please do not hesitate to contact us immediately. Yours faithfully,		Useful phrases Line 2 We are sorry to learn that there was a mix-up with your order. Line 5 Please hold the goods which were wrongly shipped for collection. Line 6 We offer our sincere apologies for the delay. Notes Para. 1 Identify the reference. Para. 2 Apologize for the problem and say what you are going to do. Para. 3 Refer to the documentation. Para. 4 Tell the customer what to do with the wrong goods. Para. 5 Apologize for the delay.
Comments The letter apologizes for the mistake. It makes clear that the vendor will act immediately to ship the correct goods. Using airfreight will minimize the delay.	Alternative phrases Line 1      ... in respect of your order . Line 2      We regret to hear that. . . Line 3      You should receive it. . Line 4      The relevant documents . . .