Requesting more information on a claim

Mahgreb Stores 8 Mubarak Street Tunis Tunisia Dear Sirs, Thank you for your letter of 20 June with a claim for breakages. Your claim is for GB£200 on the shipment delivered on 1 8 June to your order no. 2423. The goods were in perfect order and properly packed in cardboard boxes. They were then placed in a sealed container at our factory. It is difficult to imagine how any breakages could occur. Fortunately, the goods were fully insured under our standard policy with Lloyds of London, but in order to make a claim we shall need much more information. Please make a complete inventory of the broken items and send it to us. We shall then contact our insurer. Their agent will probably call on you to check the consignment. I apologize for the inconvenience caused. Yours faithfully,		Useful phrases Line 2 Your claim is for . . . on the shipment delivered on Line 4 The goods were in perfect order and properly packed in cardboard boxes. Line 5 It is difficult to imagine how any breakages could occur. Line 7 The goods were fully insured under our standard policy with... Line 10 Please make a complete inventory of the broken items and send it to us. Notes Para. 1 Acknowledge the claim. Para. 2 Indicate the amount of the claim and the order. Para. 3 Give your point of view. Para. 4 Give details of the insurance. Para. 5 Tell the purchaser what to do. Para. 6 Apologize for the inconvenience.
Comments The letter acknowledges the claim and indicates the steps being taken to recover the loss from the insurance company.	Alternative phrases Line 2  You asked for compensation for . . . Line 5  We have some reservations about the cause of breakages. Line 7  We have insured the goods with . . . Line 13  Please accept my apologies for . . .