Green Moda
Fashions Inc.
665 Fifth
Avenue
New York
USA
Dear Ms. Green,
We are pleased to acknowledge your letter of 6 March
informing us that you are satisfied with our ladies' tights shipped to you
per SS Blue Seas. We also note that you wish to place a repeat order.
We regret that we cannot at present entertain any new
orders for Baletto ladies' tights owing to heavy orders.
We are, however, keeping your order before us. As
soon as we are in a position to accept new orders, we will contact you by
telex.
With regard to stock lines, we are enclosing a list
for your information. Should you be interested in any of these, please let us
know your requirements, stating quantity, style and sizes.
Yours
sincerely,
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Useful phrases
Line 2
We note that you wish to place a repeat order.
Line 4
We regret that we cannot at present entertain any new orders for . . .
owing to heavy orders.
Line 9
Please let us know your requirements, stating quantity, style and
sizes.
Notes
Para. 1
Identify the shipment and note the request.
Para. 2
State your response and the reasons for it.
Para. 3
Give a promise of future action.
Para. 4
Try to sell substitute goods and note the enclosures.
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Comments
The letter politely declines the repeat order giving
the reason. It then promises future action and takes the opportunity to
promote substitute goods.
.
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Alternative Phrases
Line 2 We see
that you want . . .
Line 4 We are
sorry that we cannot take new orders because
of . . .
Line 6 We shall,
of course, keep your order in mind.
Line 6 As soon as
we can accept. . .
Line 9 If you are
interested . . .
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