Declining a repeat order

Green Moda Fashions Inc. 665 Fifth Avenue New York USA Dear Ms. Green, We are pleased to acknowledge your letter of 6 March informing us that you are satisfied with our ladies' tights shipped to you per SS Blue Seas. We also note that you wish to place a repeat order. We regret that we cannot at present entertain any new orders for Baletto ladies' tights owing to heavy orders. We are, however, keeping your order before us. As soon as we are in a position to accept new orders, we will contact you by telex. With regard to stock lines, we are enclosing a list for your information. Should you be interested in any of these, please let us know your requirements, stating quantity, style and sizes. Yours sincerely,		Useful phrases Line 2 We note that you wish to place a repeat order. Line 4 We regret that we cannot at present entertain any new orders for . . . owing to heavy orders. Line 9 Please let us know your requirements, stating quantity, style and sizes. Notes Para. 1 Identify the shipment and note the request. Para. 2 State your response and the reasons for it. Para. 3 Give a promise of future action. Para. 4 Try to sell substitute goods and note the enclosures.
Comments The letter politely declines the repeat order giving the reason. It then promises future action and takes the opportunity to promote substitute goods. .	Alternative Phrases Line 2      We see that you want . . . Line 4      We are sorry that we cannot take new orders  because of . . . Line 6      We shall, of course, keep your order in mind. Line 6      As soon as we can accept. . . Line 9      If you are interested . . .