Making a complaint about delivery of wrong goods

Sino Products Corporation 44 Peace Avenue  Shanghai China Dear Sirs, We refer to our order no. 252. We have taken delivery of the goods which arrived on SS Granta at Marseilles. Thank you for the prompt delivery of the order. The goods are correct and in good condition except for one crate, numbered 46. When we opened crate 46, we found that it contained porcelain which we had not ordered. We presume that a mistake has been made in assembling the order. Crate 46 should have contained cutlery. As we need the articles we ordered to complete our range of cutlery, please make arrangements to dispatch the missing items at once. We attach a list of what should have been in crate 46. Please check this with our order and your copy of the invoice. In the meantime, we are holding case 46 at your disposal. Please telex us to let us know what to do with it. Yours faithfully,		Useful phrases Line 2 We have taken delivery of Line 6 We presume that a mistake has been made in assembling the order. Line 8 Please make arrangements to dispatch the missing items at once. Line 10 We attach a list of what should have been in . . . Notes Para. 1 Identify the reference. Para. 2 State the problem. Para. 3 Give details of the wrong goods. Para. 4 Ask for the correct goods to be shipped promptly. Para. 5 Give details of the enclosures. Para. 6 Ask what is to be done with the wrong goods.
Comments The letter politely asks for replacement of wrong goods. It gives all the details necessary for the supplier to act quickly, and encloses the relevant documents.	Alternative phrases Line 2 We have received the goods which . . . Line 6 We believe you made a mistake ... Line 8 ... please arrange to dispatch Line 10 We enclose a list. . . Line 12 For the moment, we are keeping case 46 for you.