Mrs.
P Jones
Manager
Cole
& Sons
8
High Street
Euston
London
UK
Dear Mrs. Jones,
Thank you for your enquiry of 25 August. We are
always pleased to hear from a valued customer.
I regret to say that we cannot agree to your
request for technical information regarding our software security systems.
The fact is, that most of our competitors also keep such information private
and confidential.
I sincerely hope that this does not inconvenience
you in any way. If there is any other way in which we can help, do not
hesitate to contact us again.
Yours sincerely,
|
Useful phrases
Line 1
We are
always pleased to hear from a valued customer.
Line 3
I regret
to say that we cannot agree to your request for . . .
Line 6
I
sincerely hope that this does not inconvenience you in any way.
Line 6
If there
is any other way in which we can help, do not hesitate to contact us again.
Notes
Para. 1
Identify
the enquiry.
Para. 2
Reject the
request politely and give the reason.
Para. 3
End with a
friendly message.
|
|
Comments
This letter responds to an attempt by a client to
obtain sensitive information. It states the company policy clearly, but
softens the refusal by mentioning that the company is no different from other
companies in this respect.
|
Alternative phrases
Line 1 Many
thanks for . . .
Line 1 We are
glad to hear from an old customer.
Line 3 I am
sorry, but we . . .
Line 4 In
fact. . .
Line 7 ...
please contact us again.
|
|