Explaining a delay

Manama Trading Khoury & Company 77 Sabagh Road Doha Qatar Dear Sirs,                Thank you for your order of 25 YJC50 VCRs.          There has been an unusually heavy demand for this model. Consequently, we are currently out of stock and will have to order more from the manufacturer. The lead time for delivery to us is normally 1 3 weeks. We will, however, place our order for delivery by air freight. We should then be able to ship the goods before the end of this month. Please accept our sincere apologies for the delay. We will be in touch as soon as we have a firm delivery date. Yours faithfully,		Useful phrases Line 2 There has been an unusually heavy demand for this model. Line 2 Consequently, we are currently out of stock. Line 4 The lead time for delivery to us is normally . . . Line 7 We will be in touch as soon as we have a firm delivery date. Notes Para. 1 Identify the order. Para. 2 Say what the supply situation is. Para. 3 Give a new delivery date. Para. 4 Apologize for the delay.
Comments The letter describes the current supply situation and gives the reason for the delay. It makes it clear when the order will be fulfilled and apologizes for the delay.	Alternative phrases Line 2      The demand for this model has been very heavy. Line 2      As a result, . .. Line 4      Delivery to us normally takes ... Line 5      We hope to be able to . . . Line 7      We offer our sincere apologies. . . Line 7      We will contact you . . .