Manama Trading
Khoury & Company
77 Sabagh Road
Doha
Qatar
Dear Sirs,
Thank you for your
order of 25 YJC50 VCRs.
There has been an
unusually heavy demand for this model. Consequently, we are currently out of
stock and will have to order more from the manufacturer.
The lead time for
delivery to us is normally 1 3 weeks. We will, however, place our order for
delivery by air freight. We should then be able to ship the goods before the
end of this month.
Please accept our
sincere apologies for the delay. We will be in touch as soon as we have a
firm delivery date.
Yours faithfully,
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Useful phrases
Line 2
There has been an
unusually heavy demand for this model.
Line 2
Consequently, we are
currently out of stock.
Line 4
The lead time for
delivery to us is normally . . .
Line 7
We will be in touch as
soon as we have a firm delivery date.
Notes
Para. 1
Identify the order.
Para. 2
Say what the supply
situation is.
Para. 3
Give a new delivery
date.
Para. 4
Apologize for the
delay.
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Comments
The letter describes
the current supply situation and gives the reason for the delay. It makes it
clear when the order will be fulfilled and apologizes for the delay.
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Alternative
phrases
Line 2 The demand
for this model has been very heavy.
Line 2 As a
result, . ..
Line 4 Delivery
to us normally takes ...
Line 5 We hope to
be able to . . .
Line 7 We offer
our sincere apologies. . .
Line 7 We will
contact you . . .
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