Proposing partial shipment

Blank Engineers pic Danum Industrial Estate Doncaster Yorkshire UK Dear Sirs, Thank you for your letter of 5 April regarding your order no. 984 for 10 sets of MC646 milling machines. In your letter, you ask-for earlier shipment of the whole order. I regret to say that we are unable to comply with your request. When the sale was agreed, we expressly stated that shipment would be made in July. If you wish to have earlier delivery, the best we can do is to make a partial shipment of five machines in June and ship the remaining five in July. We hope this arrangement will meet with your approval. Should you agree to the new arrangements, please fax an amendment to the relevant letter of credit allowing us to effect partial shipment. We expect your prompt reply so that we can ask the manufacturer to expedite delivery. Yours faithfully,		Useful phrases Line 5 When the sale was agreed, we expressly stated that Line 7 We hope this arrangement will meet with your approval. Line 11 We expect your prompt reply so that we can ask the manufacturer to expedite delivery. Notes Para. 1 Identify the reference. Para. 2 Give the answer to the proposal. Para. 3 Propose partial shipment as a compromise. Para. 4 Remind the customer that the letter of credit will have to be amended to cover the new arrangements. Para. 5 Urge a prompt reply so that you can contact the manufacturer.
Comments Although the supplier is under no contractual obligation to agree to the proposal, he does his best to help. By taking extra trouble, the supplier is building up goodwill with the customer.	Alternative phrases Line 1   ... in respect of your order... Line 3   ... you request earlier shipment. . . Line 3   I am sorry to say that we cannot agree to . . . Line 5   ... we contracted to ship the goods in . . . Line 7   we hope you will accept the new arrangements . . . Line 9   if you agree to . . . Line 10   ...allowing us to make partial shipment. Line 11   ... we can ask the manufacturer to hurry delivery.