Rejecting a claim

Mr. W Hope Manager Interior’s plc 6 Bond Street London UK Dear Mr. Hope, Thank you for your letter of 10 March regarding your order no. 354 for 8 carpets manufactured to your client's design and specifications. We appreciate your problem. At the same time, we are sure that you can understand the difficulties we had in satisfying your client's complex specifications. Since the consignment is a special design, made to order for your client, we are unable to return it to our inventory. Consequently, we cannot honour your request. Perhaps your client can find another use for these specially designed carpets. Thank you for giving us this opportunity to explain the situation. Yours sincerely,		Useful phrases Line 3 We are sure that you can understand the difficulties we had in satisfying your client's complex specifications. Line 5 Since the consignment is a special design, made to order for your client, we are unable to return it to our inventory. Line 9 Thank you for giving us this opportunity to explain the situation. Notes Para. 1 Identify the reference. Para. 2 Sympathize with the. client's problem. Para. 3 Reject the claim, giving the reason. Para. 4 Offer advice. Para. 5 End with a polite message.
Comments The letter politely turns down the claim, giving valid reasons for doing so.	Alternative phrases Line 3      I sympathize with your problem, Line 5      Because the consignment is... Line 5      ... which we made to... Line 6      As a result, we cannot take it back into stock. Line 8      Could your client find . . . ? Line 9      We are grateful for the opportunity...