Admitting a mistake

Mr. J P Singh Singh Trading Ltd 5 Patel Street Bombay India Dear Mr. Singh, Thank you for your letter of 6 June. I very much regret the difficulties you have been having with our company. I have investigated your complaint and have finally discovered what happened. Your original order was wrongly filed and although your cheque was deposited, your order was never fulfilled. As you know, we recently moved our office and our records were unfortunately in some confusion. In the meantime, we have discontinued the manufacture of the machine you ordered. I am therefore enclosing a cheque for GB£800 as your refund. I am also enclosing an illustrated catalogue of our current products and hope you might be interested in one or more of them. Yours sincerely,		Useful phrases Line 2 I very much regret the difficulties you have been having with our company. Line 5 Your original order was wrongly filed. Line 6 We recently moved our office and our records were unfortunately in some confusion. Line 10 I am enclosing an illustrated catalogue of our current products and hope you might be interested in one or more of them. Notes Para. 1 Identify the reference. Para. 2 Apologize for the problem. Para. 3 Explain what happened. Para. 4 Refund the money. Para. 5 Try to sustain the business relationship.
Comments The supplier admits all the fault and attempts to repair the damage by immediately refunding the money involved. An attempt to sustain the business relationship is made by enclosing a catalogue.	Alternative phrases Line 1      I refer to your letter . . . Line 5      We wrongly filed your original order . Line 5      ... we deposited your cheque... Line 8      ... we have stopped manufacturing ...