Mahgreb Stores
8 Mubarak Street
Tunis
Tunisia
Dear Sirs,
Thank you for your
letter of 20 June with a claim for breakages.
Your claim is for
GB£200 on the shipment delivered on 1 8 June to your order no. 2423.
The goods were in
perfect order and properly packed in cardboard boxes. They were then placed
in a sealed container at our factory. It is difficult to imagine how any
breakages could occur.
Fortunately, the goods
were fully insured under our standard policy with Lloyds of London, but in
order to make a claim we shall need much more information.
Please make a complete
inventory of the broken items and send it to us. We shall then contact our
insurer. Their agent will probably call on you to check the consignment.
I apologize for the
inconvenience caused.
Yours faithfully,
|
Useful
phrases
Line 2
Your claim is for . . . on the shipment delivered on
Line 4
The goods were in perfect order and properly packed
in cardboard boxes.
Line 5
It is difficult to imagine how any breakages could
occur.
Line 7
The goods were fully insured under our standard
policy with...
Line 10
Please make a complete inventory of the broken items
and send it to us.
Notes
Para. 1
Acknowledge the claim.
Para. 2
Indicate the amount of the claim and the order.
Para. 3
Give your point of view.
Para. 4
Give details of the insurance.
Para. 5
Tell the purchaser what to do.
Para. 6
Apologize for the inconvenience.
|
|
Comments
The letter acknowledges the claim and indicates the
steps being taken to recover the loss from the insurance company.
|
Alternative
phrases
Line 2 You asked for
compensation for . . .
Line 5 We have some
reservations about the cause of breakages.
Line 7 We have
insured the goods with . . .
Line 13 Please accept
my apologies for . . .
|
|
Requesting more information on a claim
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