Laserscan
Ltd 7 High Street
Birmingham
UK
Dear Sirs,
At the beginning of
March this year we took delivery of one of your LS500 laser color separation
machines on order no. 5468.
Since then, the
machine has broken down six times. The breakdowns have led to the loss of 12
days' production time while we waited for your local agents to fix the
machine.
The scanner has now
broken down again. Although service is included on a one- year warranty, we
do not want it serviced again. Instead, we want you to replace it with a new
machine.
It is clear that the
machine is defective. We can no longer permit the interruptions caused by
repeated breakdowns.
We bought the machine
because of your company's reputation for quality and service. We do not want
to lose confidence in you.
Please let us know
when we can expect delivery of a replacement machine. Thank you for your
cooperation.
Yours faithfully,
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Useful phrases
Line 3
The breakdowns have
led to the loss of . . . production time while we waited for your local
agents to fix the machine.
Line 9
It is clear that the
machine is defective. We can no longer permit the interruptions caused by
repeated breakdowns.
Line 11
We bought the machine
because of your company's reputation for quality and service.
Notes
Para. 1
Identify the order.
Para. 2
Give the history of the machine.
Para. 3
Say what you want the manufacturer to do.
Para. 4
Give your reasons for the request.
Para. 5
Appeal to the company's pride and reputation.
Para. 6
Ask for a delivery date.
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Comments
The letter stresses
that the machine is not just prone to breakdowns, but is defective. In the
circumstances, a replacement is requested.
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Alternative
phrases
Line 3 The breakdowns have caused the loss .
Line 6 Even though service is included . . .
Line 9 It is obvious that. . .
Line 9 We can no longer tolerate . . .
Line 13 Please inform us when . . .
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