Stating packing requirements

Mr. Ma Tak Chung Guangdong Engineering Corp. First Industrial Estate Shenzhen China Dear Mr. Ma, On 10 July, we received your consignment of 40 cardboard cartons of steel screws. We regret to inform you that 10 cartons were delivered damaged and the contents had spilled, leading to some losses. We accept that the damage was not your fault but feel that we must modify our packing requirements to avoid future losses. We require that future packing be in wooden boxes of 20 kilos net, each wooden box containing 40 cardboard packs of 500 grams net. Please let us know whether these specifications can be met by you and whether they will lead to an increase in your prices. We look forward to your early confirmation. Yours sincerely,		Useful phrases Line 2 We regret to inform you that... were delivered damaged and the contents had spilled, leading to some losses. Line 4 We feel that we must modify our packing requirements to avoid future losses. Line 6 We require that future packing be in... Line 8 Please let us know whether these specifications can be met by you and whether they will lead to an increase in your prices. Notes Para. 1 Identify the shipment. Para. 2 State the problem. Para. 3 Absolve the supplier of blame and make the request. Para. 4 Make the request for future packing requirements. Para. 5 Ask for approval and information about any effect on prices. Para. 6 Urge a prompt response.
Comments The letter seeks to change packing requirements on the legitimate grounds that losses have occurred. It goes on to give exact details of the new requirements and anticipates that there may be additional costs incurred.	Alternative phrases Line 2   We are sorry to report that Line 4   We realize that you are not responsible for the damage... Line 4   ... we should change our packing requirements... Line 6   We would like future packing . . . Line 8   ... whether you can meet these specifications...