300 West Road,
Bombay, India
Telephone 66480
Dear Mrs. Stone,
We appreciate your
efforts in marketing our products and consequently we regret very much that
we are unable to supply the desired goods due to excessive demand.
We would, however,
like to take this opportunity to offer, without engagement, the following
material as a close substitute.
500 pieces cotton
print 428 at US$1.50 per meter CIF New York, including your commission of 2%
A sample is enclosed
for your reference. If you find the sample acceptable, please telex us as
soon as possible.
Yours sincerely,
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Useful phrases
Line 3
We regret very much
that we are unable to supply the desired goods due to excessive demand.
Line 6
We would, however,
like to offer, without engagement, the following material as a close
substitute,
Line 10
A sample is enclosed
for your reference.
Notes
Para. 1
Identify the reference
and goods.
Para. 2
State the reason why
you cannot accept the order.
Para. 3
Offer a substitute
with details of the offer.
Para. 4
Enclose anything
required by the prospective purchaser to make a decision. Urge acceptance.
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Comments
The seller is unable to accept an order and states
the reasons. In a case like this, it is a good idea to offer a substitute in
an effort to win an order. It appears that the prospective buyer is an
intermediary or agent who operates on commission which is included in the
price of the goods.
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Alternative
Phrases
Line 1 Many
thanks for . . .
Line 3 We
are grateful for . . .
Line 3 ...
and, as a result, we are very sorry that. . .
Line 4 ...
the goods you require because of heavy demand . .
Line 10 If
the sample is . . .
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