Refusing a request for a special order

Menton Stores  Inc. 8 Dorado Drive Texas USA Dear Sirs, Thank you for your letter of 20 May concerns your special request. From time to time we do run special jobs, changing materials and colors for one particular order. But we have to consider many factors before we can accept the order. I have spoken to our production manager, and she has done the costing. I am sorry to report that even if we did the job for you at cost; it would come out well above the price you are willing to pay. I am checking with other manufacturers in the area who are working with the materials you want. They may be able to give you the quality you desire at a fair price. I will get back to you in a few days. We appreciate your business and I am glad you asked us about this job. The next time you have a special need, please ask again. We will try our best to do the job for you. If we cannot, we will attempt to find the best company that can. Yours faithfully,		Useful phrases Line 2 From time.to time we do run special jobs, but we have to consider many factors before we can accept the order. Line 8 I am checking with other manufacturers in the area. Line 10    I will get back to you in a few days. Notes Para. 1 Identify the reference. Para. 2 Mention that you sometimes accept special orders. Para. 3 Refuse the order, giving the reason. Para. 4 Offer to help to find another manufacturer and promise to get back to the client. Para. 5 End with a friendly
Comments Although the manufacturer does not want the order, he tries not to antagonize the client since he wants to protect possible future business. His offer of help will be appreciated. .	Alternative Phrases Line 1 ... about your… Line 3 But we must take many factors into consideration. Line 5 I regret to say that... Line 8 I am contacting other... Line 10 I will contact you again . . .